Refund Policy
Our refund policy
At Tekmounts, we stand behind the quality of our products.
If something isn’t right, we’ll work with you to make it right. Fast!
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure, and to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Warranty Coverage
- All Tekmounts products are covered by a 12-month warranty from the date of purchase.
- This warranty covers defects in materials or workmanship under normal use.
- During this period, we will, at our discretion, repair or replace any faulty parts.
Change-of-Mind Returns
- We do not offer refunds for change-of-mind purchases unless required by law.
- If a return is accepted, the product must be unused, in its original packaging, and accompanied by proof of purchase.
How to Lodge a Return or Warranty Claim
- Contact our support team at sales@tekmounts.com.au with your proof of purchase and photos or details of the issue.
- We will assess your claim and provide return instructions.
- Once we receive and inspect the product, we’ll advise if the claim is approved and whether a refund, replacement, or repair will be issued.
Exclusions
This policy does not cover:
- Damage caused by incorrect installation, misuse, neglect, accidents, or unauthorised modifications.
- Normal wear and tear.
- Compatibility issues with non-Tekmounts equipment unless stated otherwise in writing.
